• 22
    Jul

    "LUCY, YOU HAVE SOME 'SPLAININ TO DO!" (AND FOLLOW UP TO THE WORLD" SUCKIEST 5 STAR HOTEL!)

    Best of 2014, pick #2 This blog post — unknown to me at the time — describes one of the most important new services we rolled out this year.  I had no idea how #hashtag printing — and fake selfies — would grow and morph.  It’s  worth rerunning in this time of “best of”.  Plus, […]

    Read More
  • 29
    May

    Final Thoughts on Team (From 35,000 feet).

    When you see graphs of successful businesses, the arrows always head one way: up.  But in reality, that’s not how business works.  Like life, business serves ups and downs; a successful business has more ups than downs, and a very successful business has ups and flats. And it’s funny.  I look forward to the time […]

    Read More