• 10
    Jun

    Photos that Define Moments

    She sat quietly, off to the side of the booth, softly crying. My mom noticed her.  She was in a wheel chair, staring at her photo.  She was crying.  Nobody was around her.  Mom was worried. “What’s wrong?” Mom asked quietly, “why are you crying?” “This is the first photo of me in a very […]

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  • 10
    Jun

    Customer Loyalty The Rock Star Approach: Part 2, Mario Andretti

    For part one of this series,  I recycled a rambling story about how I came to do so much business with Starwood Hotels — something like 1/5th of every night I have on earth is spent at a Starwood branded hotel.  Since 2006, I estimate I’ve spent $70,000 in their hotels.  (Yes, smart ass, that […]

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  • 02
    Mar

    A 21st Century Palace Slave

    All palaces should have a billiard room. During the past month, Matthew and I moved into a palace.  Literally.  This house is a palace.  True, the kitchen is in a state of flux. True, one bathroom is ripped apart and missing everything, including all things that make it a bathroom.  True, another bathroom only has […]

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